Frequently Asked Questions

Miniature Collectors, Painting Hobbyists & RPG Enthusiasts

What scale are your miniatures?

Most of our miniatures are in 35mm to 90mm scale. Fantastic Miniatures are designed for collectors, painters, hobbyists, and TTRPG enthusiasts.

What materials do you use?

Our miniatures are cast in PRIMACAST™, our proprietary fine art–grade polyurethane blend developed from Japanese and Swiss materials. This exclusive formulation preserves fine detail, refined surfaces, and long-lasting durability.

Are your miniatures assembled?

Fantastic Miniatures arrive unassembled and unpainted, offering hobbyists complete creative freedom. Each part features precision-engineered connector pins for easy and accurate assembly. No sanding or prep work required. Every miniature is individually hand-polished and arrives ready for paint.

Do your miniatures come in a sprue?

No. We do not use sprues. Instead, each piece is separated and securely organized in an elegant, protective art box for a premium unboxing experience. No clipping or cleanup required.

Are your miniatures easy to build?

Absolutely. Every part has been engineered with precision connector pins to simplify positioning and assembly. Whether you’re a beginner or an experienced RPG hobbyist, you’ll find assembly smooth and satisfying. Simply dry-fit and glue, as needed; no trimming or sanding needed.

What kind of glue works best?

We recommend using cyanoacrylate glue (super glue) for a quick and strong bond, as needed. Avoid plastic cement; it’s not suitable for our polyurethane material.

Do I need to sand or finish the miniatures before painting?

Not at all. Fantastic Miniatures are meticulously hand-polished, so you can jump right into priming and painting without any surface prep. Just wash gently with soap and water to remove any residue.

 

Are your miniatures primed or ready to paint?

They are unprimed but paint-ready. We recommend using an acrylic primer before applying your base coats. We suggest washing them with mild soap and water before applying your favorite primer. This removes any remaining release agent and ensures paint adhesion.

What kind of paints work best?

We recommend high-quality acrylic miniature paints such as Vallejo, Citadel, Army Painter, Reaper, Scale75, and Pro Acryl. Our miniatures are highly detailed, making them perfect for layering, dry brushing, glazing, and other popular miniature painting techniques.

Do you offer painting tutorials or guides?

Yes! Navigate on our Fantastic Art Studios website and follow us on social media for tutorials, tips, color recipes, and community highlights.

Who designs Fantastic Miniatures?

Our miniatures are brought to life by globally renowned artists and top-tier 3D sculptors. The first collection features original work by Cicero D’Avila and Alex Oliver, legends in the traditional sculpting, fine art, and fantasy art design world. Each piece is developed with fine-art sensibility and RPG flair. You can expect our future miniature collections to also feature renowned artists and signature models.

Are Fantastic Miniatures meant for gameplay or display?

Both! Fantastic Miniatures are fine art collectibles, meticulously crafted for painters, collectors, and RPG enthusiasts. Every piece is a work of art, stunning on display and cherished by hobbyists who appreciate exceptional detail and craftsmanship. Select editions are available in larger sizes, created specifically for artistic expression and visual impact.

Do you offer limited edition miniatures?

We regularly launch limited-edition miniatures and special artist collaborations. Visit Fantastic Art Studios store.

Will previously released miniatures ever be restocked?

Some of our classic models may be re-released as anniversary editions or in new formats, but most limited editions are strictly one-time runs. Follow us on social media or subscribe to our newsletter to stay informed.

Community & Support

Do you feature painted models from customers?

Absolutely! Tag us with #FantasticPaints on social media for a chance to be featured on our channels or in our community gallery.

Can I suggest a new character or creature?

Yes, we love hearing from you. Feel free to send suggestions via our contact form or social media channels.

Do you sell digital STL files for 3D printing?

Fantastic Art Studios only sell physical miniatures.

What if my miniature arrives damaged?

Please refer to our Cancellation and Return Policy for full details. Our support team can be reached at [email protected]. We are here to help and see you happy!

Can I exchange or return a miniature?

Yes! You can exchange or return your miniature anytime. Fantastic Art Studios offers a Lifetime Return Policy. Please check our Cancellation and Return Policy for full details. Our support team can be reached at [email protected].

How can I cancel an order?

You may cancel your order only if it has not yet been processed for shipping. Orders can only be canceled in full — item-by-item cancellation is not currently supported.

Customers who complete checkout as guests are not eligible to cancel orders online through their account.

Please refer to our Cancellation and Return Policy for more information.

How long does it take to receive a refund?

Refunds typically take 10–15 business days to process, depending on your payment provider. Please check our Cancellation and Return Policy for more details.

How can I subscribe to your newsletter?

Easy! Just head to our Join Us page, enter your email, and click “Sign Up.” You’ll receive updates on new releases and more good stuff.

Partnerships

Do you offer bulk or wholesale options?

We’re open to partnerships and wholesale inquiries. If you’re a retailer or content creator, reach out to us through our Contact Fantastic page. Please feel free to email us at [email protected]

Do you collaborate with content creators?

We’re open to partnerships and collabs. If you’re a content creator, reach out to us via e-mail at [email protected]

Account Creation and Management

What are the benefits of creating an account?

Creating an account allows you to track orders, manage shipping details, access your order history, and receive exclusive news and special offers.

How do I create an account?

Click on the account icon in our website’s header or visit the My Account page. Fill in your information and you’re in!

How do I update my shipping address or account details?

Log in to our website, go to your dashboard, and update your information under Shipping Addresses.

What if I forget my password or the email I registered with?

Click on Forgot Password on the login page to reset it. If you need any extra help please contact us at [email protected]

Can I shop without creating an account?

Of course! Be our guest. You can check out as guest anytime—no account needed.

Orders & Shipping

What payment methods do you accept?

Credit cards, debit cards, PayPal, ApplePay, GooglePay, Klarna, and most popular local payment methods trusted globally through Stripe, our payment provider.

Where do you ship?

We ship worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.

How long does it take to ship my order?

Orders usually ship within 3–5 business days in the USA. Please allow additional time during high-demand periods such as product launches or holidays. Delivery time varies based on destination and shipping method.

Can I track my order?

Yes. You’ll receive a tracking number via email once your order ships.

Do you offer free shipping?

Per country policy?

Will I have to pay custom fees?

Orders shipped within the United States are not subject to custom fees.

For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are determined by local customs authorities and are the responsibility of the recipient. Please consult your local customs office for more information.

Still Have Questions?

We’re here to help!

Email us at [email protected]. Let’s bring your next masterpiece to life!